SHIPPING & PAYMENT
ORDER BY TIME
Orders will be dispatched within 24 hours of placing your order. Orders placed on a weekend will not be processed until the next business day. Please note we cannot be responsible for delays incurred by our shipping couriers or any other circumstances beyond our control.
We offer free standard 3-4 day shipping on all orders Australia wide over the value of $30.00. For all orders under $30.00 you will be charged a flat rate delivery fee of $5.00
For more information on locations within the Express Post Network, please click here. Please note, however, that Australia Post does not guarantee next day delivery for parcels shipped using Australia Post’s eParcel service. We cannot refund your postage costs if your item is sent Express Post but Australia Post does not deliver the next business day
Australia Post will require you to sign for The Sunna packages by default. However, if you would prefer to have your package left in a safe place such as your doorstep or letterbox, you can add this to the comments section.
Any packages marked requesting this can not be replaced if they go missing, so this option is at your own risk. We cannot guarantee that your instructions will be followed by Australia Post.
In the unlikely event that you have not received your parcel within 5 business days of placing your order please contact us at firstname.lastname@example.org and we can look into your order for you. Please note that we cannot accept responsibility for missing parcels which have been deemed as ‘successfully delivered’ by the courier company.
If you are not located in Australia, please email email@example.com and we can arrange shipping for you.
CHANGES TO ORDERS
We are unable to make changes to orders once they have been placed. We are not able to combine orders or change items on an order. This also includes pre-order styles.
ITEM AVAILABILITY AND CANCELLATIONS
We cannot always guarantee item availability. If there are any issues with your item or delay times you will receive and email with 24 hours. For all cancelled orders we will refund the full amount.
Purchasing through The Stunna is safe and secure. You can trust that we value your privacy, so we protect all of your personal information using a secure payment gateway with industry standard 128 bit SSL encryption.
Your order can be paid for using the following safe and secure payment methods. Credit Card, Visa, Mastercard, and Paypal